FAQ

Authentic. Secure. Convenient.

We want to make shopping online for art a great experience for everyone. We are committed to bringing you great value, secure shopping and quick convenient delivery. Our policies are designed for maximum customer satisfaction. Please let us know if you have any questions or concerns that we can address.

Certificate of Authenticity
At Artstrata we curate and inspect all original artwork and every print for quality assurance. We know the artists personally and respect their process. All artwork comes with a signed Artstrata Certificate of Authenticity with details about your purchase and in most instances, the artwork is also individually signed by the artist.

Why we ship unframed artwork
Unless specified, ALL ARTWORK IS UNFRAMED and rolled in a specially packed cardboard mailing tube – this is simply the most convenient, risk free and cost effective approach for photographs, digital prints, watercolours, drawings, and paintings on paper and on canvas. Please note that we strongly recommend not leaving your artwork rolled up for any length of time. Allow prints a few days to fully 'relax'. Carefully unroll it yourself or take it directly to your professional framer as soon as possible. Some original paintings are already mounted on wood panels or are framed and snall enought to ship flat. Some processes such as collage and piezograph prints are also better shipped flat. These will be specifically noted in product details.

What about framing?
There are so many ways to mount, protect and display fine artwork. Please contact us if you would like to discuss framing options and ideas. In upcoming blog posts we will offer some general guidance about framing ideas and techniques. Shop around your local community for professional framers. If you are in the Victoria area, we have several partners we work with frequently who provide excellent framing and mounting – we'd be happy to advise and assist.

Limited Edition versus Open Edition Prints
Artstrata offers many images in open print editions with no limit to the number of prints – these offer great value for the aspiring collector. High quality archival prints are produced digitally by our professional printer and all artwork comes with a Certificate of Authenticity signed by the artist. 

Some artists offer prints in exclusive limited editions that are individually numbered and signed – prints are no longer available after that number has been produced and often the plate or negative is destroyed. This may be reflected in a higher price, especially as an edition reaches its stated limit.

In addition, some of our prints are 'one of a kind' originals such as a cyanotype. Check product details and contact us if you have any questions. 

Artstrata Gift Certificates
When a gift certificate is more appropriate than choosing beautiful art for a loved one, friend, special client or for a memorable wedding gift, please contact us directly. Our online payment is not yet set up for this, however Artstrata would be happy to make arrangements with you for a custom gift certificate, in any amount, in an attractive presentation.

Free Delivery throughout Greater Victoria
Your artwork can be hand delivered right to your door if you live in the Greater Victoria area — this is a limited time offer. Just select Free Local Delivery at checkout and we'll contact you to arrange a time and date that works for you.

Interior Designers and Corporate Art Buyers
Artstrata welcomes the opportunity to work directly with designers and art consultants. Contact us to discuss commissions, custom print sizes, volume discounts, presentation suites, and affordable creative artwork for offices, hotels and commercial spaces. 

Shipping within Canada
Artstrata is pleased to offer a flat rate of $15 for a single artwork posted through Canada Post Expedited Parcel to most destinations within Canada. Items are generally shipped within 7-10 business days. If you would like a faster courier option, please contact us – we will confirm a custom shipping quote and charge your credit card for the amount over the flat rate $15.

International Shipping
Yes, we can ship just about anywhere in the world. At Checkout, we have set a flat rate for some destinations for shipping by Canada Post – please note that this is the cheapest option but it is NOT FAST. Artstrata cannot guarantee delivery date and is not responsible for any customs and duty charges that may be levied across international borders. 

If you would like a faster courier option, please contact us and we provide a custom shipping quote. After your order is processed, we will contact you to confirm the shipping amount and bill the credit card on file. We want to provide the best, most cost effective and convenient option.

Return Policy
Our 30 day 100% guarantee allows you to buy with confidence. Every artwork from Artstrata come with a Certificate of Authenticity, is inspected for quality and packaged with care. If you are not satisfied with your art purchase, you have up to 30 days to return it. We will either exchange it, refund your money – or help you find a work you love.

To be eligible for a return, your item must be shipped back to use, at your expense, in the same condition that you received it. Contact us immediately if you have any concerns. Please read the full Return Policy (which is also on every Checkout page). 

Privacy Policy
Your privacy is important to us. From time to time we would like to offer art lovers special offers and a way of connecting with our creative community. Please sign up for the Artstrata newsletter which is handled through MailChimp. You can unsubscribe at any time and we will not share personal information, nor do we store any information about your visit to our site or blog. 

This e-commerce website is handled by Shopify with secure transactions through PayPal and recognized credit cards. In general, third-party providers used will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us – third party policies may vary. Please read the Privacy Policy and Shopify Terms of Services found on every Shopping Cart Checkout page.

Artstrata policies were last updated March 2016. They are subject to change without notice. If you have any questions about FAQs and policies please feel free to contact us directly:  artstrata@gmail.com

Copyright
©2016 Artstrata. All Rights Reserved. No images may be reproduced without the permission of their respective artist. 
Any attempt to copy, reproduce, create works from one of the works of art exhibited online will be legally prosecuted as stated by Canadian law.